Frequently Asked Questions
Everything you need to know about your Eras tour outfits and official Taylor Swift merchandise.
How long will it take for my order to ship?
Processing times vary per item. Standard shipping usually takes 5-7 business days within the US, while international shipping can take up to 21 business days. Please refer to the specific shipping date listed on the product page for pre-order items.
What is your return policy?
We accept returns for most items within 30 days of delivery, provided they are in original, unworn condition with tags attached. Please note that digital music, final sale items, and intimate apparel are non-returnable.
Can I change or cancel my order after it's placed?
Our team works quickly to fulfill orders. You may request a cancellation within 30 minutes of purchase. Once an order has entered the processing stage, we are unable to make changes or cancel it.
How do I know what size to order?
A detailed size guide is available on each product page. Our apparel ranges from standard unisex sizing to oversized fits; we recommend measuring a similar garment you own to ensure the perfect fit.
Will I have to pay international customs fees?
For international orders, customs duties and taxes are determined by your local customs office and are the responsibility of the customer. These fees are not included in the shipping cost at checkout.
What should I do if my item arrives damaged?
We strive for perfection, but if your item arrives damaged or defective, please contact our support team within 7 days of delivery with photos of the damage and your order number for a replacement or refund.