Returns & Exchanges
We want you to love your Taylor Swift official merchandise, but if you are not completely satisfied, you can return or exchange eligible items within 30 days of delivery. Please ensure all items are in their original, unworn condition with tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your items.
Ship It Back
Drop off your package at any authorized carrier location; please keep your tracking receipt as proof of shipment until your return is processed.
Receive Your Refund
After our warehouse inspects the returned items, your refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing